Nearly one third of the customers believe that businesses are not providing good customer service. On top of that just 7% of those who polled say that customer service experience they have with companies typically exceed their expectations.
One of the best ways to get on the right path for offering exceptional customer service is to monitor employee interactions with customer and ask for feedback.
Personal Observation, Ask For Feedback, Break Down Barriers, Provide Contact Information. These things will help you in understanding customer.