Information is scattered all over the place.
It can be accessed through various channels. But first a person needs to know the options available. They do not have a budget set aside to gather this information. They also do not have an idea of the services which are on offer.
In a person-centered system, people will be able to get reviews about the sources of information. They are also in control of the budget allocated for obtaining this information. They develop their own support plan for it. People also have the freedom to make the right choice.