Pilots have one of the most responsible jobs around and one mistake could mean the difference between the life and death for hundreds of people. Which is why, portraying them as responsible people is one of the things that airlines need to show people.
One of the many things that pilots hide from the people flying in their aircrafts is that every year, a plane runs into an active runway, running the risk of an accident, and this happens not less than a thousand times per year.
Also, what passengers ordering coffee on planes do not realise is that the water for thier coffee comes from the same source as their toilet water.