Looking to improve your business by implementing various strategies? The first and foremost thing that every business needs to think off is about their consumers dissatisfaction in waiting a long queue to reach the customer services or place a complaint regarding the product.
The poor customer service will have a major impact on any kind of business and a survey has revealed that over 86% of customers stop their deals with a specific business due to deprived customer service and yearly various businesses in United States lose an approximate amount of $83 billion in sales due to weak customer care service.
With lousy customer service, there are high chances of losing your potential customers which in turn reduces your annual profits. In fact, it is believed that companies with top-notch customer service achieve 12 times more profit than their business competitors.
Though it is not possible to avoid waiting period or queues at a company, but irrespective of the business that you operate, you can always put efforts and try to reduce the queuing time or waiting time of the consumers that helps your company gain more reputation and improve the overall profits.
Few smarter ways to manage the queues is to implement people counting, queue monitoring, practice queue management and improve the efficieny by keeping track of the service time.
Paco Underhill, the author of Why We Buy book has quoted that ‘waiting time is the single most important factor in customer satisfaction’.