In any enterprise, firm or a company, it is important to draw the customer's attraction by providing them a good customer support service. There have been plenty of strategies and tactics created to enhance the level of customer interaction.
In a survey, it was stated that over 61% of customer's have left the company due to treatment that they have received from the company staff, 14% have expressed dissatisfaction with products and services offered by the company and 5% customers have look for other alternatives that would offer the products at cheaper price.
The poor customer services is key reason behind customer leaving the company. It was reported that, on an average, a customer spends more than 9.5 minutes inorder to reach a human while trying reach them through an automated phone system.
Even the overusage of social media for promoting the product will push your customer's away and most of the companies are losing customer due to bad twitter protocol that includes over tweeting and desperately following. Mostly companies spend crores of rupees in acquiring new customers, though it is 6 -7 times costlier when compared to retention of existing customer's.