When the pandemic hit in early 2020, company owners faced unprecedented issues with keeping their businesses running, relocating employees offsite, and pivoting business practices to address new customer needs. Though the world has begun to reopen in 2021, businesses are still facing challenges related to unforeseen pandemic hiring issues.
While some areas are experiencing a labor shortage, other businesses are reevaluating their pre-pandemic practices and are looking for ways to save money. So, how can you as a business owner provide around-the-clock customer service in the midst of a labor shortage or if you need to cut back on expenses? The answer is a surprisingly simple one: hire a call center.