Customer support service is offered by every company to address the queries of customer associated with products and services of the company. Every customer while purchasing goods or any items look for customer service number to communicate with company staff in the future. Customer service is offered in several ways that include text chat, phone call, live chat, email and fax.
As per a survey, it is stated that 79% of customers prefer phone call to reach the support team, 33% use email service to make an inquiry, 19% use self web service, 12% people use live chat option, 4% customers draft traditional letters and 2% individuals use social media to place a complaint.
According to Genesys, the loss incurred due to poor customer service in American companies is $338.5 billion. There are several customer service applications present in the market and choose a appropriate one that suits your business to have a good customer base.