There has been huge evolution in the technology in last 2 3 decades and it even created a great impact in building the social business. In mid 197’s, technology has very little impact on the business and the companies during this period laid more focus on price margins and profit. In 19870’s, technology was slowly adopted by the people and helped the companies to have an improved communication with their potential clients.
In 2000’s, there has been abundant growth and with availability of numerous social media networks , companies have started formulation new strategies to articulate their customers satisfaction and started focusing on building potential clients by training the existing clients.
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