It is a known fact that if a customer gets good service from a store he or she is supposed to go there repeatedly. The same thing goes for online shopping experience. An online company which focuses on customer satisfaction can have a positive impact on the key metrics like website traffic, revenue, customer lifetime value etc.
People who have good experience are bound to get influenced and also influence others. 58% said they would recommend the brand to their friends if they get a good online experience. 73% said they would consider purchasing the brand again. And 89% stopped doing business with a company after they did not get the expected experience.
Drive the revenue and profit by giving your customers the ultimate experience.
