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Customer Experience Strategy (InfoGraphic)

customer experience strategy

It is a known fact that if a customer gets good service from a store he or she is supposed to go there repeatedly. The same thing goes for online shopping experience. An online company which focuses on customer satisfaction can have a positive impact on the key metrics like website traffic, revenue, customer lifetime value etc.

People who have good experience are bound to get influenced and also influence others. 58% said they would recommend the brand to their friends if they get a good online experience. 73% said they would consider purchasing the brand again. And 89% stopped doing business with a company after they did not get the expected experience.

Drive the revenue and profit by giving your customers the ultimate experience.

Categories : Business Graphs, Graphs | Published by : graphs | Date : Jul 17, 2012
Tags: customer experience experts, customer experience strategy, customer loyalty statistics, online customer experience strategy, online customer service training

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Source : http://monetate.com/
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