Online businesses are growing at a tremendous rate, with increasing number of internet users day by day. People are more dependent on the internet like never before, but they still have their doubts when they a see a new company popping up online. It is necessary to build customer trust online. Follow these eight steps to establish yourself on the internet.
1. Truth
Admit your faults honestly. Don't try to cover them up or transfer blame.
2. Data Security
Provide assurance and safeguard personal information.
3. Promises
Keep up the promises made and meet the expectations of your audience.
4. Response
Be quick in replying to queries and dealing with issues of clients.
5. Integrity
Audience interaction should be treated with integrity. Concentrate on pricing and service.
6. Marketing
Advertising and promotion strategies should be according to online ethics.
7. Transparency
Specify all details regarding warranties, terms and conditions of your company to your audience.
8. History
Trust takes years of positive interactions to build.
