The travel industry is faced with rapidly rising costs, changing corporate travel policies, increasingly demanding, web-savvy customers and severe economic pressures. It is important for companies in this sector to find alternate routes to remain competitive. Hence, most travel companies are outsourcing their business operations to improve productivity and remain profitable.
While a number of processes and operations can be entrusted to a Business Process Management (BPM) provider, the areas where BPM solutions have been high in demand are –
- Fraud Management Solutions
- Passenger Revenue Accounting
- Airline Cargo Operations
- Mishandled Baggage Management
- Fare Filing & Distribution Solution
- Cross-Industry Solutions
What works best for the travel companies is a judicious combination of offerings by BPM providers who incorporate industry best practices, proprietary tools and methodologies that add value to the company’s processes.
Such value can span from improved customer service to reduced costs to streamlined processes through efficiency, quality and productivity improvements.
WNS being the world’s largest Travel BPM Company, offers a suite of solutions to companies in the Airline Industry. It is the only BPM company that has a strong experience in the travel domain and offers more than 140 processes to airline companies.