This article is a success story of Intelliresponse, a leading North American Telecom Provider.
It provides the internet for both homes and businesses. It has millions of subscribers in the continent.
The giant telecom provider addressed over 60,000 queries per month on the Intelliresponse suit. It gained 78% of increase in customer satisfaction(CSAT). Thus 25% of telephonic queries resulting savings $215,000 in three months.
All the quality efforts and measurements helped the telecom provider to gain huge profits after grabbed 300% of return of investments (ROI).