Today's shopping experiences are undergoing revolutionary changes. The retailers started digging new ways to attract the customers. The modern day shopping relies immensely on building loyalty and offering rewards. Similarly, retailers want to stay touched with via social networking sites. Find out how to gain loyal followers and brand enthusiasts.
A latest survey says, a majority respondents valued quality (88%) and customer service (72%) above price (50%). When it comes to method for grabbing attraction, a majority of the customers said the best way to gain their loyalty is to provide exceptional service around the clock.
Just as the first impression is the best impression, about 50% of customers said the right time to gain customers' loyalty is during their first purchase or service. Similarly, over 50% of shoppers said introduction of rewards for loyalty can influence their buying decision to continue doing business with a brand. However, about 80% of customers show their loyalty by word-of-mouth.